These Terms and Conditions set out the rules and obligations that apply to use of the Kaleo platform. They govern the relationship between the company operating the platform and people who register for an account, place wagers or use any services. We expect all users to read and accept these terms before using the site; by registering or continuing to use the platform you confirm your agreement to them.
Account holders must provide accurate, complete and up‑to‑date information when registering and whenever requested. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify support immediately if you suspect unauthorised access or other security issues. We may suspend or close accounts where we reasonably suspect fraud, multiple account abuse, money‑laundering, or other breaches of these terms.
To open and operate an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Access to the platform may be restricted in certain countries or territories; you must not register or play from locations where the platform is prohibited. We reserve the right to refuse registration, restrict play or close accounts where eligibility cannot be established or is later found to be lacking.
Promotional offers and bonuses are subject to specific terms that apply in addition to these Terms and Conditions. Promotional eligibility may depend on your country, account status and past activity. Bonuses may carry wagering requirements, game exclusions, maximum bet limits and expiry dates. We may withhold, adjust or void bonuses and related winnings where we reasonably suspect abuse, error, or non‑compliance with the applicable promotion rules.
Deposits must be made from instruments or accounts in your name and by permitted payment methods. A minimum deposit of €20 applies where relevant and a minimum withdrawal amount of €100 may apply. Withdrawals are subject to verification checks and any applicable limits. Processing times vary by method; e‑wallet and crypto withdrawals may be faster than bank transfers. We may delay or refuse withdrawals pending satisfactory identity, source of funds or other checks required to meet our obligations and to help prevent fraud.
If you have a complaint or dispute you should contact support so we can investigate. Provide full details and any requested evidence to assist the review. We aim to respond promptly and resolve matters fairly; if a resolution cannot be reached through customer support you may seek independent advice in your jurisdiction. While investigations are ongoing, we may place temporary holds on accounts or transactions to preserve evidence.
We may modify these terms from time to time. Material changes will be notified to registered users by posting an updated version on the site or by other reasonable means. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account in accordance with the account closure process.
