We are committed to safer gambling and to helping players enjoy controlled play. Our approach focuses on clear information, practical tools and access to support so that gambling remains an entertainment choice rather than a problem. If you ever feel your play is becoming difficult to manage, we encourage you to use the available controls and to contact independent support services for guidance.
Our aim is to promote player safety through transparency, choice and easy-to-use controls. We respect each player’s right to set personal limits and to pause or close their account. We also provide information on recognising risky behaviour and on how to access confidential support.
We offer a range of activity-control tools so you can manage how and when you play. These include deposit and loss limits, time limits, reality checks and the option to take an account break or self-exclude. You can apply or change most controls via your account settings or by contacting our support team.
Deposit limits let you control the amount you place into your account. Limits can typically be set per day, week or month and can be reduced immediately. Increases will be subject to a cooling-off period to ensure changes are made deliberately.
Loss limits cap the total amount you can lose over a chosen timeframe. These limits are separate from deposit controls and are designed to help keep play within affordable boundaries.
Time limits and reality checks remind you to take regular breaks. If you prefer a longer interruption, an account break or temporary suspension is available for set periods. These measures are intended to give you space to reassess your play.
Self-exclusion allows you to block access to your account and services for an agreed period. During self-exclusion, account access is disabled and promotional contact is stopped. You can request self-exclusion through your account settings or by contacting support.
Look out for increased frequency of play, chasing losses, borrowing to gamble, neglecting responsibilities or gaming interfering with sleep, work or relationships. If you notice these patterns in yourself or someone close to you, consider using the controls available and seeking help.
If you need extra support, speak to trained advisers from independent organisations. In the UK, organisations such as GamCare, BeGambleAware and local counselling services can offer confidential advice, helplines and treatment options. If you require urgent help, contact emergency services or a healthcare professional.
