Support is available to assist with questions, account-related issues, technical concerns or general feedback. The team can help with registration and verification queries, payment disputes, technical troubleshooting, gameplay problems, or to record complaints and suggestions. Contact is via live chat, email or phone; the support centre aims to respond promptly and can guide on account access, safer‑gambling tools and withdrawal queries. Use the channels below for the appropriate department.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat (24/7, typical response 5–10 minutes), phone +44 20 7946 0832 |
| General enquiries | [email protected] — corporate, licensing and media enquiries; typical email response 24–48 hours |
| Affiliate enquiries | [email protected] — partner programme and commission queries; onboarding support available |
| Phone | +44 20 7946 0832 — for urgent account issues |
| Working hours | Live chat 24/7; email replies Mon–Fri, 09:00–18:00 |
Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring explanations or documentation. Please include a clear subject line, your account details and up-to-date contact information, and attach relevant documents where applicable. Providing concise, complete information helps avoid delays and ensures the team can respond accurately and promptly.
Support response times vary by channel and enquiry complexity. Most inquiries are answered within one business day; simpler questions via live chat may receive faster replies, while detailed account, KYC or payment investigations can take longer as they require verification and escalation. Complex cases may take several days to resolve depending on their nature.
Kaleo welcomes your feedback, suggestions and ideas to improve the site. Please share comments about features, games, promotions or support — every submission is reviewed carefully and used to improve usability and the overall user experience. Use the feedback form or contact support to send suggestions; your input is appreciated and all contributions are taken seriously.
