This Privacy Policy explains how Kaleo collects, uses and protects personal information when you create an account, use our services or visit our website. We respect your privacy and set out here the types of information we process, how we use it, the safeguards we apply and the choices available to you.
We collect information that is necessary to provide and improve our services and to meet legal and regulatory requirements. Data falls into three broad categories: personal data, technical data and transactional data.
Personal data includes information you provide when registering or contacting support. This may include your name, date of birth, postal address, email address, phone number, identity documents supplied for verification, and payment details when you make deposits or withdrawals. We also retain account credentials and preferences you set within your account.
Technical data is generated when you use our services and can include IP addresses, device and browser type, operating system, unique device identifiers, the pages you visit, and interaction data such as clicks, session times and error reports. We use this information to operate the site, diagnose issues and improve performance.
Transactional data covers details of your activity with us, such as deposits, withdrawals, wagers, wins and losses, bonuses applied and any communications about particular transactions. We record payment confirmations and any account verification steps required to comply with legal obligations.
We use collected information to:
We use a combination of physical, technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to staff and third parties who require it to perform their duties. We also undertake regular security reviews and apply industry-standard controls where appropriate.
We and our partners use cookies and similar technologies to make the site work, to measure and improve its performance, and to personalise your experience. You can manage cookie preferences through your browser or our cookie settings. Disabling certain cookies may affect site functionality.
You have rights over your personal information, including the right to access, correct, restrict or object to processing and the right to data portability where applicable. You may also request that we erase your data, subject to our legal and regulatory obligations to retain certain records.
To exercise your rights or update your details, contact our support team. We will respond within a reasonable time and will provide assistance on how to verify your identity. In some cases we may retain limited information to comply with legal obligations or to protect against fraud.
We may share personal data with service providers, payment processors, identity verification partners and other third parties who assist in delivering our services. We require these partners to protect personal information and use it only for permitted purposes. We may also disclose information where required by law or to protect legal rights.
We may update this Privacy Policy from time to time. When we make material changes we will notify you through the website or by email where appropriate. Please review this page periodically to stay informed about how we handle personal information.
