Terms and Conditions

This page explains the rules that govern use of Kaleo. It sets out the relationship between us and our users, explains your responsibilities when using the platform and summarises key operational rules for accounts, payments, bonuses and disputes. Please read these terms carefully before registering or placing bets. By using our services you agree to comply with the rules set out here and any additional terms published on the site.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person, household, IP address or device. You must provide accurate personal information and notify us of any changes. We may suspend or close accounts that appear to be fraudulent, shared, or in breach of these terms.

Account verification

We may require identity and address documents before enabling withdrawals or at any time for compliance checks. Verification can include passport or national ID, proof of address and proof of payment. Verification times vary and may affect processing of withdrawals until checks are complete.

Eligibility requirements

To use Kaleo you must be at least 18 years old or meet the higher minimum age required by local law. You confirm that online gambling is permitted in your jurisdiction and that you are not subject to any self-exclusion, regulatory ban or sanction that would prevent you from using the service. We reserve the right to refuse registration to individuals from restricted territories.

Acceptable platform use

Use the site lawfully and for personal entertainment only. Prohibited behaviour includes collusion, multi-accounting, use of bots or unauthorised automation, chargebacks and attempts to manipulate games or promotions. We may impose account limits, restrict access to specific games or suspend accounts where we suspect abusive or suspicious activity.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer. Unless stated otherwise, only one promotion may be active at a time and bonus funds will be subject to wagering and max-bet rules. We may exclude certain payment methods from promotions and withhold, rescind or reclaim bonuses if we suspect abuse. Always check the promotion terms for contribution rates, validity and use of free spins or bonus balance.

Deposits and withdrawals

Deposits are credited according to the payment method you choose. Withdrawals may require account verification and are subject to payment-provider processing times. We reserve the right to apply transaction limits, split large payouts or apply security checks prior to releasing funds. Any fees charged by banks or intermediaries are the responsibility of the player unless otherwise stated.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to acknowledge all complaints promptly and to resolve issues fairly. If you remain dissatisfied you may escalate the matter using the complaint procedure set out on our site. We will keep records of disputes in line with our procedures and cooperate with any authorised third-party reviews where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified to registered users via the site or by email. Continued use of the service after notification constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly to remain informed of any updates.