Need Help? Contact Us
Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with ID verification, deposits and withdrawals, bonus queries or any faults you encounter on the site. Use live chat for the quickest reply, or email when sending documents or fuller account information. We aim to respond promptly and can also guide you through deposit limits, time-outs, self-exclusion options, VIP or payments queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat (fastest replies, usually minutes) |
| General enquiries | [email protected] / Email for documents and detailed enquiries (response within 24 hours) |
| Affiliate enquiries | [email protected] / Partner team (applications and tracker help) |
| Phone | +44 20 7946 4821 / Calls and SMS (Mon-Fri, business hours) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-23:00, Sat-Sun 10:00-20:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues or when documents or explanations are required. Please email [email protected] with a clear subject line and include your account name, up-to-date contact details and any relevant attachments. Providing complete information helps us avoid delays and resolve your enquiry more quickly.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are dealt with within one business day, usually via live chat or email. More complex cases, such as verification checks or payment investigations, can take longer depending on their nature and any required documents. We will keep you updated on progress and let you know if additional time is needed.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving the site. Please tell us about any issues, feature requests or ways we can make the experience easier. All messages are read carefully and used to shape updates, promotions and support improvements. Share your thoughts via live chat or email to [email protected] and help us make the service better for everyone.