Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, make transactions or use services with Kaleo. We respect your privacy and set out below the main types of data we process, why we process it and the choices you have to manage your information.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, email address, phone number and postal address. We also collect identity documents and proof of address where required for verification and security checks.

Technical data

We gather technical information needed to deliver our services, including device type, browser, IP address, operating system and location data. We also record activity on the site - for example games played, session times and settings - to ensure a smooth service and to detect suspicious activity.

Transactional data

Transactional records cover deposits, withdrawals, payment method details and currency used. We retain the minimum payment data needed to complete and reconcile transactions; full card or bank details are handled by our payment providers.

How we use your information

We use your data to set up and manage your account, process payments, provide customer support, comply with legal obligations, detect and prevent fraud, and to improve our services. We may also use data for lawful risk assessments and to carry out responsible gambling checks.

Data protection practices

We protect personal information using physical, technical and organisational measures appropriate to the level of risk. Access to personal data is limited to authorised staff and service providers. Data is stored securely and we regularly review our security arrangements to help keep your information safe.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, analyse usage and deliver basic functionality such as login and the cashier. Third‑party analytics and advertising partners may place cookies to provide aggregated usage statistics or relevant offers. You can manage cookie settings through your browser or the cookie controls on the site.

Your rights

You have rights to access the personal information we hold about you, request correction of inaccurate details, restrict processing in certain circumstances, and in some cases request deletion. You may also object to direct marketing and withdraw consent where processing is based on consent.

Access, correction and deletion

To view or update your information sign in to your account and use the account settings. If you wish to request deletion or make a formal data request, contact our support team at [email protected]. We will respond to valid requests in line with applicable data protection law and our internal procedures.

Information sharing and third parties

We share personal data with third parties only where necessary - for example payment processors, identity verification and anti‑fraud providers, hosting and analytics services, and legal or regulatory authorities where required. All third parties are selected on the basis that they provide appropriate safeguards for personal data.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Any significant changes will be communicated via the site or email where appropriate. The most recent version will always be available on our website.